What makes us different?

We aim to provide a service that is above and beyond that of a normal taxi company. We have certain protocols in place that allow us to be at the forefront of all existing taxi firms. These include:

• On-line booking
• Personal contact for all account holders regardless of size

• On-line monitoring and evaluation
• Major incident reports
• Vehicles and drivers on standby on a permanent basis
• 24 hour 7 days a week phone cover and electronic access for all bookings
• VAT Registered
• Registered with CHAS, Contractors Health & Safety Assessment Scheme.
• Data protection registered

We adhere to a strict confidentiality policy, along with other policies to protect and guide our staff these include:

• Health and Safety
• Child Protection
• Protection from Abuse
• Recruitment and Selection
• Equal Opportunities
• Whistle Blowing
• Harassment
• Disciplinary
• Staff Appraisal

Dealing with sensitive material and vulnerable clients we have agreements in place to ensure the safety and well being of our passengers.

All drivers been fully trained by Active Response, have passed an enhanced CRB check and accepted by the council. Our staff have training in areas of child protection, basic first aid, health and safety and working with a vulnerable cliental. Along with customer service training.

Active Response drivers always assist anyone who needs or requests help boarding and alighting from the vehicle. We assist our customers into the vehicle and to their door.

All our drivers pride themselves upon their appearance and are uniformed during journeys. Our drivers always look smart and have been issued with an ID badge displaying their name and photo.

All our drivers have been fully trained and have knowledge, of how to use baby seats, boosters, seat belts and wheelchair restraints. We have all equipment available upon request.